Return & Refund Policy

Last updated: 08 April 2026

This Return & Refund Policy explains how returns, exchanges, and refunds are handled for purchases made on reishield.net (the "Website") operated by Reishield Bioactive SRL ("Reishield", "we", "us"). Please read this page carefully before placing an order.

1. General Principles

Reishield este un supliment natural formulat pentru susținerea echilibrului organismului, contribuind la funcționarea optimă a sistemului imunitar, a metabolismului și la menținerea unei stări generale de bine. We aim to provide high‑quality products and a transparent customer experience. Due to the nature of food supplements and hygiene regulations, certain limitations apply to returns.

2. Right of Withdrawal (Cooling‑Off Period)

If you are a consumer located in the European Union or another jurisdiction with a statutory right of withdrawal, you may have the right to cancel your online purchase within a specific period (usually 14 days) without giving any reason.

The withdrawal period typically starts on the day you or a third party indicated by you (other than the carrier) receives the products.
To exercise this right, you must clearly inform us of your decision to withdraw (for example, by email) within the applicable time frame.

Important: For health and safety reasons, we can only accept returns of unopened, unused products in their original, sealed packaging, unless the product is defective or damaged upon arrival.

3. Conditions for Accepting Returns

We may accept a return and issue a refund or replacement in the following situations:

3.1 Unopened and unused products

The product is returned within the applicable withdrawal period or any other return period mentioned on the Website.
The product is in its original packaging, sealed, unused, and in resalable condition.
You provide proof of purchase (order number, invoice, or confirmation email).

3.2 Damaged or incorrect products

If you receive a damaged, defective, or wrong item, please contact us as soon as possible, ideally within 48 hours of delivery.
We may ask for photos or additional information to assess the issue.
After verification, we will offer a replacement, store credit, or refund, depending on availability and your preference where possible.

3.3 Non‑returnable items

For safety and quality reasons, we generally cannot accept returns for:

Products that have been opened, used, or whose seal has been broken.
Products that are not suitable for return due to health or hygiene reasons once unsealed.
Products not purchased directly from reishield.net.
Products returned after the applicable return period, unless otherwise required by law.

4. How to Request a Return

To request a return, please follow these steps:

Contact us: Send an email to [email protected] with your order number, details of the product you wish to return, and the reason for the return. For damaged or incorrect items, please include clear photos.
Wait for instructions: Our support team will review your request and, if approved, will provide you with return instructions, including the return address and any reference number to include in the package.
Package the product securely: Place the item in appropriate packaging to avoid damage during transit. Include a copy of the invoice or order confirmation, and clearly write any return reference number provided.
Ship the package: Send the package using a trackable shipping method. Unless the product is defective, damaged, or incorrectly delivered, you are generally responsible for the cost of return shipping.

5. Refunds

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

If approved, we will process the refund using the same payment method you used for the original transaction, unless we mutually agree otherwise.
Refunds generally cover the price paid for the product. Shipping costs may be refunded only where required by law or where the entire order is returned under the statutory right of withdrawal.
We reserve the right to deduct any reduction in the value of the product if it has been handled beyond what is necessary to establish its nature, characteristics, and functioning.

Processing times for refunds can vary depending on your bank or payment provider. Please allow a reasonable period for the refund to appear in your account after we confirm it.

6. Exchanges

In some cases, and subject to product availability, we may offer an exchange instead of a refund, particularly for damaged or incorrect products. If an exchange is not possible, we may offer a refund or store credit.

7. Late or Missing Refunds

If you have not received a refund after we have confirmed it:

Check your bank account or payment service again.
Contact your bank or payment provider, as there may be a processing delay.
If you have done all of this and still have not received your refund, please contact us at [email protected] with your order and refund details.

8. Important Health & Usage Notice

Reishield is a food supplement and is not intended to diagnose, treat, cure, or prevent any disease. Individual responses may vary, and we do not offer refunds based on personal expectations or subjective results. If you have questions about whether Reishield is suitable for you, we recommend consulting a healthcare professional before use.

9. Changes to This Return Policy

We may update this Return & Refund Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this Policy periodically, especially before making a new purchase.

10. Contact Us

If you have any questions about returns, refunds, or exchanges, please contact our customer support team:

Reishield Bioactive SRL
Website: reishield.net
Email: [email protected]