Privacy Policy

Last updated: 08 April 2026

This Privacy Policy explains how Reishield Bioactive SRL ("Reishield", "we", "us", or "our") collects, uses, and protects your personal data when you visit our website reishield.net (the "Website") or when you purchase our products, including the Reishield food supplement.

1. Data Controller

The data controller responsible for processing your personal data is:

Reishield Bioactive SRL
Website: reishield.net
Email: [email protected]

2. Personal Data We Collect

2.1 Data you provide directly

Account and order details: name, billing and shipping address, email address, phone number, order history.
Payment information: limited data needed to process your payment (for example, payment method, transaction ID). Full card details are typically processed by secure third‑party payment providers and are not stored by us.
Communication data: information you provide when you contact us by email, contact form, or telephone (for example, questions, feedback, or support requests).
Marketing preferences: your consent and choices regarding newsletters and promotional messages.

2.2 Data collected automatically

When you use our Website, we may automatically collect:

Technical data: IP address, browser type and version, device type, operating system, language settings.
Usage data: pages visited, time spent on pages, links clicked, referring pages, and general navigation patterns.
Cookies and similar technologies: small text files stored on your device to make our Website function properly, remember your preferences, and understand how visitors use the Website.

3. How We Use Your Data

We process personal data only for clear and lawful purposes and, where required, on the basis of your consent. We use your data for the following purposes:

To process your orders: to confirm your purchase, manage payment, prepare and deliver orders, and send you order‑related communications (order confirmation, shipping updates, invoices).
To provide customer support: to respond to your questions, requests, or complaints and provide after‑sales assistance.
To manage your account: to create and maintain your user account, if you choose to register.
To improve our Website and services: to analyze how the Website is used, fix technical issues, and optimize our content and user experience.
To send marketing communications: to send newsletters or promotions about our products, only if you have given your consent or as otherwise permitted by applicable law. You can opt out at any time.
To comply with legal obligations: to keep accounting records, respond to lawful requests from authorities, and meet our legal and regulatory duties.
To protect our rights: to prevent fraud, misuse, or security breaches and to enforce our terms and conditions.

4. Legal Bases for Processing

Depending on the situation, we may process your personal data based on one or more of the following legal grounds:

Performance of a contract: when processing is necessary to fulfill our contract with you, for example to process and deliver your order.
Consent: when you voluntarily give us consent, for example to receive our newsletter or optional marketing communications.
Legitimate interests: to improve our services, prevent fraud, ensure network and information security, and manage our business, provided that these interests are not overridden by your rights.
Legal obligation: when processing is required to comply with accounting, tax, or other legal obligations.

5. Cookies and Similar Technologies

We use cookies and similar technologies to operate and improve our Website. These may include:

Strictly necessary cookies: required for basic site functions (for example, adding products to cart, checkout).
Preference cookies: to remember your language or region preferences.
Analytics cookies: to understand how visitors use the Website and to improve its performance.

You can control or disable cookies through your browser settings. However, blocking certain cookies may affect the functionality of the Website. For more details, please refer to our Cookie Policy if available on the Website.

6. How We Share Your Data

We do not sell your personal data. We may share your data only with:

Service providers: trusted third parties who help us operate our business (for example, payment processors, IT and hosting providers, email service providers, logistics and delivery partners). They are allowed to use your data only to provide services to us and must protect it appropriately.
Professional advisers: such as accountants, auditors, or legal advisers, when necessary.
Authorities or regulators: when we are legally required to do so or when it is necessary to protect our rights, safety, or property.
Business transfers: in the event of a reorganization, merger, or sale of all or part of our business, your data may be transferred as part of that transaction, always in compliance with applicable data protection laws.

7. International Data Transfers

Our Website and some of our service providers may be located in different countries. If personal data is transferred outside the European Economic Area (EEA), we will take appropriate steps to ensure that your data remains protected, such as using standard contractual clauses or other safeguards required by applicable law.

8. Data Retention

We keep your personal data only for as long as necessary for the purposes described in this Policy or as required by law. The retention period depends on the type of data and the context in which it was provided. For example:

Order and invoicing data are typically kept for the period required by tax and accounting legislation.
Customer support communications are kept for a reasonable time to help us manage any follow‑up issues.
Marketing data is kept until you withdraw your consent or object to further processing.

When data is no longer needed, we will delete it or anonymize it in a secure manner.

9. Your Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

Right of access: to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
Right to rectification: to request correction of inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances (for example, when the data is no longer needed or you withdraw your consent).
Right to restriction of processing: to request that we limit the processing of your data in certain situations.
Right to data portability: to receive your data in a structured, commonly used, and machine‑readable format and to transmit it to another controller where technically feasible.
Right to object: to object at any time to processing based on our legitimate interests, including profiling, and to object to direct marketing.
Right to withdraw consent: when we rely on your consent for processing, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise your rights, please contact us at [email protected]. We may need to verify your identity before responding to your request.

10. Data Security

We take appropriate technical and organizational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. These measures include secure connections (HTTPS), access controls, and regular monitoring of our systems. However, no method of transmission over the internet or electronic storage is entirely risk‑free, so we cannot guarantee absolute security.

11. Children's Privacy

Our Website and products are intended for adults and are not directed to children under the age of 18. We do not knowingly collect personal data from children. If you believe that a child has provided us with personal data, please contact us so that we can take appropriate action.

12. Links to Other Websites

Our Website may contain links to third‑party websites that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any website you visit.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Any updated version will be posted on this page with a new "Last updated" date. We encourage you to review this Policy regularly.

14. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact us at:

Reishield Bioactive SRL
Website: reishield.net
Email: [email protected]